SHIPPING & RETURNS
Shipping & Handling
Orders placed over the weekend will be shipped the following business day. All expedited transit times apply to business days, to be delivered monday-friday. Tracking number(s) will be included in your Shipment Confirmation email. If your ship to address is a PO Box, please choose USPS as your shipment carrier, as UPS will not deliver to PO Boxes. We will try to accomodate customers with unique shipping situations if contacted prior to ordering.
Customer service is our primary concern. Refunds will be issued for unused, full-priced merchandise with original tags and packaging, returned within 14 days of arrival at shipping destination. Refunds are issued in the form of original payment.
The quickest and most efficient way to execute an exchange is to place a new order for the desired replacement product(s). This allows us to process and ship the replacement immediately. Then, the customer should return the original product along with a copy of the original invoice. Upon reciept of the original product(s), we will process the return and issue a refund in the form of original payment.
If you need immediate assistance, please call us at 512.457.0522
Have a Question?
The answer can likely be found on our Help & FAQ page
Chalk Ink Contact Details
Use the form or contact us via the phone number below for product information, order inquiries, returns and exchanges.
Chalk Ink Markers®
5008 Burleson Road
Austin, TX 78744