FREE SHIPPING - ORDERS OVER $100
Chalk Ink®
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    Shipping policy

    HOW DO I KNOW MY ORDER HAS SHIPPED?

    Once your order is confirmed by email, it is processed by our warehouse and shipping department. The items are personally packaged and enclosed safely in a box with a copy of your invoice. Once your package has left our facility, you will receive tracking information. You will be able to track your package once the carrier has scanned the shipment barcode.

    WHAT HAPPENS IF MY ITEMS GET LOST IN THE MAIL?

    Contact the carrier your order was sent with and quote your tracking number. If your items are unable to be located by the carrier, contact your local customs office or shipping@chalkink.com. We also suggest asking a neighbor, who may be holding your package for you. Once the shipment status has been changed by the carrier to ‘delivered’, we are not responsible for lost or stolen goods and cannot be held liable.

    WHAT HAPPENS IF I RECEIVE AN INCORRECT ITEM?

    If you receive an incorrect item in your order, please contact us right away and we will arrange for the correct item to be sent to you. We will also arrange or reimburse for return postage of the incorrect item.

    FREE STANDARD SHIPPING 

    Orders over $100 will be shipped via USPS. Chalkboards do NOT qualify for free shipping. ○ Orders placed before 3pm CST should arrive within 3-5 business days. This is a full trackable service with USPS. This service may take longer to PO Boxes and rural areas and will be delivered through United States Postal Services. Orders placed on Fridays/Saturdays/Sundays or public holidays are handled on Monday or first working day after. ○ Please note: This shipping method is not available for international orders. 

    CAN YOU SHIP TO A PO BOX?

    Yes, but only if you choose USPS shipping. Contact us if you have any issues.

    WHY ARE CHALKBOARDS MORE EXPENSIVE TO SHIP?

    Oversized items, like chalkboards, can attract higher shipping fees. These shipping fees are based on the size and weight of the order and any shipping charges will be quoted during checkout.

    DOES IT COST ME ANYTHING TO RETURN AN ITEM?

    Yes, the customer is responsible for shipping a return back to Chalk Ink.

    DO YOU SHIP INTERNATIONALLY?

    Yes!

    WHY DOES INTERNATIONAL SHIPPING COST MORE?

    International shipping costs more because your package is insured and tracked. Plus, it is travelling a long distance from Austin, Texas!

    HOW MUCH WILL I PAY FOR INTERNATIONAL SHIPPING?

    Your shipping price will be determined online by the weight and dimensions of your order and the shipping destination. After you have entered your Shipping Address, the amount will auto-calculate. Please Note: Certain countries charge additional customs fees and independent carrier charges. Chalk Ink cannot anticipate these costs and will not be able to reimburse you for any additional fees incurred. Before placing your order, please contact your local customs office or branch office of the U.S. Postal Service, to find out what kind of fees you can expect.

    CAN YOU DESIGNATE MY INTERNATIONAL ORDER AS A GIFT SO I DO NOT NEED TO PAY CUSTOM FEES?

    We are sorry, but we are not able to designate any packages as gifts.